From the beginning of the year to the present, the refunds made by various agents are cool, that is, the ticket money has been stuck and will not be given to you. As for when the refund will arrive, you have to look at the will. If you want to protect your rights, especially if you buy a ticket on a foreign niche OTA like me, it is almost as difficult to protect your rights.
However, please note that credit card complaints are not equivalent to merchant refunds. Regarding such disputes, if you are successful and the merchant cannot refund the money in a timely manner, Express will force Chargeback to “grab” the money back to you, and the merchant will be fined in addition to the refund and leave a bad record. If you have a problem, try to find a merchant to solve it directly. You can’t use it to protect your rights! !
Hope to help friends with similar situations.
Should I return the ticket? Let Express help you find a statement!
Let me talk about my situation first: in early January, the ticket for the round trip between the United States and China was set in mid-April. The ticket was used for day inspection. The ticket was issued by a Hong Kong agent Cheaptickets.hk. Due to the epidemic, the flight was canceled in March. I chose to refund, but I couldn’t reach this agent. I also sent my email. No one returned. There was a charge for calling my house except hk. I used Skype to call for forty or fifty dollars, and nobody answered the phone. No matter whether it is Cantonese or English, no one answered. Finally, I received the response from the agent at the end of March that it would take 3-5 months to process the refund. Later, due to many issues returning to China last week, I remembered this The payment and email did not return for a week, so I had to find Express to get the refund transaction.
Should I return the ticket? Let Express help you find a statement!
I used this ticket purchased jointly by the Hill family. I first entered the website and found the payment in the transaction history to enter the appeal process: as shown in the red circle below.
Should I return the ticket? Let Express help you find a statement!
Then there are a few simple multiple choice questions to describe the situation of your transaction, such as whether the merchant agrees to a refund, etc. After completing various multiple choice questions, enter the express processing process, you can provide evidence about the refund to speed up this transaction At the time of processing, I submitted the contact email (PDF) that agreed to my refund
Should I return the ticket? Let Express help you find a statement!
The next step is to wait for Express to deal with it. The dispute I raised last week received the refund email from the agent yesterday, although the reason for the refund was China Eastern’s loan.
Should I return the ticket? Let the express help you find a statement! Should I return the ticket? Let Express help you find a statement!
. I don’t have direct evidence to show that Express has played a role, but I don’t think there is such a coincidence.
I just looked at the account and the refund has been received. Although Express is still in progress, I should immediately receive a letter from Express telling me that the merchant has refunded so the case is over.
